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Privacy Policy
Brango Casino operates under a licence issued by the Curaçao Gaming Authority to Anden Online N.V. (company number 138316), reference OGL/2024/1274/0819, with RSA and 128-bit SSL encryption protecting all player data.
Information we may collect
Brango Casino aims to collect information that is reasonably needed to provide and manage its online services. The information collected can vary depending on how you use the website, whether you create an account, and which features or services you access. Some information is provided directly by you, while other information may be collected automatically when you use the website.
Account and identity information
When you register or use an account, the site may handle details such as your name, date of birth, residential information, username, account login details and contact information. You may also provide information when you communicate with customer support, take part in account reviews, or ask for help with a transaction or technical issue.
Verification information
To help confirm identity, age, eligibility and account ownership, Brango Casino may request verification documents or information. This can include identity documents, proof of address, payment ownership information or other material reasonably required for verification. Verification information may also be used to identify unusual activity, prevent fraud, protect accounts and support responsible operation of the service.
Payment and transaction records
The site may handle records relating to deposits, withdrawals, wagers, game activity, account balances, payment methods and related transactions. Payment providers may process payment details through their own systems. Brango Casino may receive enough information to confirm and manage a transaction, but payment information may not always be stored directly on the casino website.
Device, usage and cookie information
When you visit or use the website, technical information may be collected, including your internet protocol address, browser type, operating system, device details, language preferences, pages viewed, approximate location, access times and information about how you interact with the site. Cookies and similar technologies may be used to remember preferences, maintain sessions, support security, understand website performance and improve the user experience.
How information may be used
Personal information may be used for purposes connected with operating Brango Casino and providing its services. The purposes may include creating and administering your account, processing transactions, providing games and website functions, responding to enquiries, and communicating with you about your account.
- To register, authenticate and maintain your account.
- To verify identity, age, account ownership and eligibility to use relevant services.
- To process deposits, withdrawals and other account transactions.
- To monitor activity and help prevent fraud, financial crime, unauthorised access, abuse and other security risks.
- To provide customer support, investigate complaints and resolve technical or account issues.
- To meet applicable legal, regulatory, tax, court or lawful authority requirements.
- To maintain records needed to demonstrate that account and transaction processes are being managed appropriately.
- To improve website functionality, security, services and the general player experience.
- To send service messages, such as account, security, transaction or policy updates.
- To send marketing communications where permitted and where you have provided any consent that may be required.
Where information is used for marketing, you can generally choose to stop receiving promotional messages. Stopping marketing communications will not necessarily stop important service messages relating to your account, security, transactions or changes to relevant terms and policies.
Legal and operational grounds
Information may be handled where this is needed to provide a service you have requested, to protect the security and integrity of the website, to comply with legal obligations, to prevent misuse, or where it is reasonably necessary for legitimate operational purposes. In some cases, consent may be requested. Where processing relies on consent, you may withdraw that consent, although this will not affect processing that has already taken place or processing that can continue on another lawful basis.
Sharing information
Information may be shared with service providers and other parties where this is reasonably required for the purposes described in this Privacy Policy. These parties may support hosting, website operations, identity and verification checks, payment processing, fraud prevention, security, customer support, communications, analytics or technical maintenance. Information may also be shared where required by law, legal process or a lawful request, or where necessary to protect the rights, property, safety or security of players, the website or others.
Service providers may only receive information relevant to the service they provide and may be subject to confidentiality, security and data-handling requirements. Some providers may operate in countries outside Australia. Where information is transferred or accessed internationally, reasonable steps may be taken to support appropriate protection and secure handling.
Cookies, security and retention
Cookies
Cookies are small files or similar technologies placed on your device when you use a website. Brango Casino may use essential cookies to support login sessions, security and core website functions. Other cookies may help remember preferences, measure traffic, understand website performance or support relevant communications. The use of cookies may vary depending on the website features available at the time.
You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block future cookies or receive a notification before a cookie is stored. If you disable essential cookies, some account or website functions may not work as intended. Browser controls may not remove information that has already been collected or stored for other purposes.
Security
Reasonable technical, administrative and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Security measures can include access controls, account authentication, monitoring, encryption or secure transmission methods where appropriate. No website, internet connection or electronic storage system can be guaranteed to be completely secure, so players should keep login details confidential and contact support if they believe an account has been accessed without permission.
How long information is kept
Information is generally kept only for as long as it is needed for the purposes described in this policy, to provide services, resolve disputes, maintain business records, protect security or meet legal and compliance requirements. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Your privacy rights and requests
Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications.
How to exercise your rights
To make a privacy or data request, contact support@brango-casino.best. Please clearly explain what you are requesting, such as access, correction, deletion or withdrawal of marketing consent. You may need to provide enough information to help locate your account and confirm your identity before a request can be completed. This helps protect personal information from unauthorised disclosure.
- Access: ask for information about the personal data held about you and, where available, a copy or summary of that information.
- Correction: ask for inaccurate, outdated or incomplete information to be corrected.
- Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available.
- Marketing consent: withdraw consent to promotional communications or use available unsubscribe controls in a marketing message.
These rights are not absolute in every situation. A request may be limited, refused or delayed where this is permitted or required, including where information must be retained for legal, security, fraud prevention, dispute resolution or record-keeping purposes. If deletion is not possible, the information may be retained while access or use is restricted where appropriate. Any decision will be handled consistently with applicable privacy requirements.
Updates to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on this page, and the updated date or relevant notice may be shown where appropriate. Players should review this page periodically so they remain informed about how information may be handled. Continuing to use the website after an update may indicate acceptance of the revised policy where applicable.
If you have a question about this Privacy Policy or how your information is handled, contact support@brango-casino.best. We will consider privacy enquiries and data requests in accordance with applicable requirements.